Privacy Policy

At Flower Love, your trust means everything to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit flowerlove.us or place an order with us.

1. Information We Collect

We collect information to process your orders, deliver your flowers, and improve your experience. This includes:

Information you give us

• Name, billing address, and recipient delivery address
• Email address and phone number
• Gift messages and delivery instructions
• Order history and account details (if you create an account)

Payment information

Payments are processed by secure, PCI-compliant third-party payment processors (such as Stripe, PayPal, or Shopify Payments). We do not store full credit or debit card numbers on our servers.

Information collected automatically

• Device type, browser, and IP address
• Pages viewed, products browsed, and time spent on the site
• Referring website and general location (city/region level)

2. How We Use Your Information

• To process, fulfill, and deliver your orders
• To send order confirmations, shipping updates, and delivery notifications
• To respond to your questions and provide customer support
• To send promotional emails and offers (only if you opt in)
• To detect and prevent fraud and secure our website
• To analyze and improve our products, site, and service
• To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share it only with trusted partners who help us run our business, including:

• Delivery and courier services (to deliver your flowers)
• Payment processors (to handle transactions securely)
• Email and marketing platforms (to send communications you've requested)
• Analytics providers (to understand site usage)
• Authorities, when required by law or to protect our rights

These partners are only permitted to use your information to perform services on our behalf.

4. Cookies & Tracking

We use cookies and similar technologies to remember your cart, keep you logged in, understand how the site is used, and personalize offers. You can disable cookies in your browser settings, though some features of the site may not work properly without them.

5. Your Choices & Rights

• Marketing emails: Unsubscribe anytime using the link in any email.
• Account information: Update or correct your details by contacting us.
• Access & deletion: Request a copy or deletion of your personal data.

To exercise any of these rights, email us at info@flowerlove.us.

6. California Privacy Rights (CCPA/CPRA)

As a California-based business, we honor the rights of California residents under the California Consumer Privacy Act (CCPA), as amended by the CPRA. You have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Correct inaccurate personal information
• Opt out of the "sale" or "sharing" of personal information (note: we do not sell your data)
• Not be discriminated against for exercising your privacy rights

To submit a request, contact us at info@flowerlove.us. We may need to verify your identity before fulfilling the request.

7. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Data Security & Retention

We use industry-standard safeguards — including encryption and secure servers — to protect your information. While no method of transmission is 100% secure, we work hard to protect your data. We retain personal information only as long as needed to fulfill orders, comply with legal obligations, and resolve disputes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be communicated through our website or by email.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out: